When HR needs compliance experts, not more work.

Yes. Kustodian helps employers identify, investigate and resolve EPS issues across groups of employees, rather than requiring HR to manage each case individually. We work through the underlying employee and service records, identify the required corrections, and manage the resolution process at scale.

EPS issues can involve incorrect pensionable service, Date of Joining or Date of Exit discrepancies, missing service periods, incorrect pension-related records, UAN or Member ID issues, employer records, and mismatches between historical records and current EPFO data. When the underlying issue is not correctly identified and corrected, repeated submissions can result in prolonged delays without resolving the root problem.

Kustodian works on complex EPS cases involving issues such as incorrect pensionable service, missing or incorrect service history, Date of Joining/Exit discrepancies, UAN and Member ID mismatches, pension contribution records, EPS-related transfer issues, and other employee-record problems affecting pension outcomes.

Yes. A long-pending EPS case can still be investigated to determine why it has not been resolved and what needs to change. Kustodian focuses on the underlying record and process issue rather than repeatedly submitting the same unresolved case.

Yes. Kustodian’s approach is designed for population-level EPS resolution, where the same or related issues affect multiple employees. We can analyse the affected population, identify common root causes, segment cases where necessary, and create a structured resolution programme rather than requiring HR to manage hundreds of individual cases manually.

Yes. Kustodian provides a defined resolution commitment for eligible EPS cases. Once the affected employee population and the nature of the issue have been assessed, we establish the required resolution path and take responsibility for driving the cases through that process. The exact scope and terms of the guarantee depend on the case type, available records and resolution authority involved.

Kustodian helps employers identify and address issues involving UANs, Member IDs, ECR data, contributions, wages, Dates of Joining and Exit, service history, transfers, claims and employee records. We look beyond the monthly filing to identify data and process problems that can create employee issues later.

No. A successfully filed ECR does not necessarily mean that every underlying employee record is accurate. Employers can have correctly processed filings while still carrying incorrect dates, UAN mappings, service history, wages or other employee-level discrepancies that surface later during claims, transfers or pension processing.

Yes. Kustodian supports employers with PF Trust governance, compliance, member and fund reconciliation, transfers, claims, audits and complex Trust-to-EPFO matters.

Yes. Kustodian can support employers through PF Trust surrender or de-exemption, including readiness assessment, member and fund reconciliation, outstanding cases, documentation and transition planning.

Yes. Kustodian can assess the connection between HR records, payroll, ECR filings, EPF contributions, UANs, Member IDs and employee service records to identify gaps, recurring errors and operational risks.

Yes. Kustodian can take ownership of defined EPF, EPS and employee-benefit cases, reducing the need for HR teams to repeatedly coordinate between employees, payroll, internal records and EPFO processes.

Yes. Kustodian investigates the underlying reason for rejected, delayed or stuck claims and transfers, identifies the relevant record or process issue, and manages the appropriate resolution path.

Instead of treating every employee as a separate case, Kustodian first looks for the common root cause. We identify the affected population, analyse the underlying records, group cases by issue type and create a structured resolution programme. This allows employers to address systemic problems at scale.

Both. Kustodian can run a defined resolution programme — such as bulk EPS correction, EPF data cleanup, employee-case resolution or PF Trust remediation — or provide ongoing support for recurring employee-benefit and compliance requirements.

Start with the problem your team has been unable to resolve. Kustodian will assess the employee population, records, history and underlying issue, determine the appropriate resolution approach and define the next steps. You do not need to diagnose the problem before contacting us.