Privacy Policy

Last Updated: 1st June, 2024

At Klosurequest Technologies Private Limited (“Kustodian.life”), we prioritize the privacy and security of your information. Kustodian.life collects personal information from you in a number of ways when you visit our website or give the information voluntarily for the purpose of establishing contact with you. This Privacy Policy deals with the collection and usage of such information. Our commitment is to transparently communicate the practices regarding your privacy and the measures taken to protect your information. By engaging with our services, you acknowledge and consent to the practices described in this Privacy Policy.

Throughout this Privacy Policy, the terms “we,” “us,” and “Kustodian.life” refer to Kustodian.life, encompassing our website https://kustodian.life/ and all associated web pages linked to it, owned by us, and any other services provided by Kustodian.life or may be provided by Kustodian.life in the future “Services.”

The terms “you” and “your” pertain to any User accessing our Services or visitor to our Services. For corporate entities or organizations, references to “you” and “your” shall extend to your employees, representatives, and agents.

At Kustodian.life, we operate in strict adherence to relevant laws and regulations, ensuring that the collection, utilization, and processing of your Personal Data align with applicable data protection and security standards. We encourage you to thoroughly review this Privacy Policy. Your access and utilization of our Services indicate your acceptance of this Privacy Policy and its binding terms. If you disagree with the practices outlined herein, we kindly request that you refrain from providing us with your Personal Data or engaging with our Services.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

Who are we?

Kustodian.life is a Bengaluru-based company focused on helping clients to ensure that their assets are seamlessly passed on to their family and loved ones on their passing. We also assist clients in resolving KYC and other issues in their current financial assets like PF, Bank Accounts, Physical Assets like Property and Vehicles, Insurances, will planning and help High net Worth Individuals (HNIs) in estate planning.

2. Scope Of The Policy:

This Privacy Policy applies to the Personal Data and information that we collect through the Services. To make our Services accessible to you and to administer and manage your relationship with us, we will necessarily need to collect, use, disclose and/or process your information and Personal Data, to which you consent by agreeing to this Privacy Policy.
For the purpose of this Privacy Policy the term “Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
Our Privacy Policy does not apply to services offered by other companies, third-party service providers or individuals, including products or sites that may be displayed to you in search results or other sites linked from our Services. You should consider the privacy practices of those third parties carefully.

3. What Data Do We Collect?

At Kustodian.life, we may collect various types of information to enhance and personalize your experience with our Services. The data we gather may include, but is not limited to:

Personal Information: This may encompass your and/or your nominee’s name, contact details (email address, phone number), and any other information voluntarily provided by you through our communication channels or forms.
You may also voluntarily enter some Personal Data on our website and customer interface channels, which we use to contact you.
We ask for and may collect Personal Data from various sources, which may include but are not limited to, information you voluntarily provide us at any events, seminars, conferences, talks, promotions, surveys organized by us, and/or information we collect when you submit web forms on our websites or if you use interactive features of the websites. We record any personal information or other content that you provide to us at the time of providing feedback or registering a complaint.
Information we obtain from other sources: We may collect information that is provided, are likely to have access or made available by any third parties, law enforcement authorities, etc. We may collect such information to supplement the information that we collect directly from you for reasons including delivery of our services, performance of conditions of agreements and/or to comply with our legal and statutory obligations. We require each of these third parties to have lawful rights to collect, use and share your data. Make sure to check their privacy and cookie policy so you know how they will use your information.
Automatically Collected Information: When you use or visit our Services, we may collect information regarding your use of the Services, including but not limited to statistics and logins, search queries and open posts, your Internet Protocol (IP) address, web browser type, web browser version, internet service provider, site trends, location, referring URL, timestamp information, app packages, app names, URLs, email address, poll inputs and the operating system that your computer or device is running. The purpose of the information is to analyze trends, administer the site, track users’ movement on the website, and gather demographic information. We treat such data in the same manner as we treat Personal Data voluntarily provided by you, under this Privacy Policy.
Cookies and Similar Technologies: We utilize cookies and similar technologies to collect certain information. These may include session cookies, which are deleted once you close your browser, and persistent cookies that remain on your device for a specific period. Cookies help us to tailor our website to best suit your preferences and provide you with ease and convenience while accessing our Services. Not all data collected from cookies is Personal Data, such information is collected for creating a better user experience. If you do not wish to receive cookies, you may configure your browser either to notify you when you receive a cookie or to disable cookies. It is pertinent you understand that should you choose to disable cookies, some functions of Services may not work properly or may not work at all.
Other Information: Additionally, we may gather any other data necessary for the provision and improvement of our Services, as outlined in this Privacy Policy.

The information collected may vary based on your interaction with our Services and the features utilized. We strive to limit our data collection to what is necessary for the purposes outlined in this Privacy Policy.

4. Personal Data of Minors:

We do not intentionally gather Personal Data from minors (individuals below 18 years of age) and respect the privacy of minors who might unintentionally use our services and provide personal information. Parents or guardians are strongly encouraged to oversee their minor children's online activities and ensure they do not disclose any personal information.
If we obtain consent from a minor's parents or guardians—who hold legal competence and parental responsibility—we may collect, use, and disclose the minor's personal information. In cases where we inadvertently collect personal information from minors without parental consent, we will promptly delete that information upon discovery.
If you suspect that we might have unintentionally collected Personal Data from minors without parental consent, please contact us using the provided contact details. We will take the necessary steps promptly to address the issue and remove the information.

5. How we Use / Process your Personal Data or Information

a. We might utilize the Personal Data voluntarily provided by you or collected through various means to fulfil our obligations under our agreement with you and to comply with legal requirements.

b. We commit to using your data solely for the purposes for which it's collected. Any additional uses not stated here will be pursued only with your explicit or implicit prior consent.

6. Disclosure/ sharing of information with third party

a. We prioritize the protection of your Personal Data and do not rent, sell, or disclose it to third parties without your explicit consent. However, in the course of utilizing our Services, certain information may be shared with third parties, and you will be duly informed regarding the specifics of such sharing and the involved parties. Our sharing of information with third parties encompasses these categories and purposes:

Within Kustodian.life: Your information may be disclosed internally to our employees, directors, agents, contractors and any other person associated with Kustodian.life that may need to know such information for the purpose of carrying out the Services. We ensure that our internal processors adhere strictly to the guidelines outlined in this Privacy Policy.
Service Providers: We may engage service providers to assist in operating the Website or managing our business, allowing access to Personal Data as necessary for performing services such as service operation, communications, or promotions.
Affiliated Entities: Information may be shared with subsidiaries, joint ventures, or related companies, subject to their commitment to uphold this Privacy Policy.
Business Transfers: In scenarios involving acquisitions, mergers, or substantial asset transfers, your information collected by us might be transferred to the acquiring or merged entity or as part of bankruptcy proceedings.
Investigations: Personal Data may be shared externally if we reasonably believe it is necessary to comply with applicable laws, legal processes, governmental requests, enforce Terms of Use, address fraud, security or technical issues, or safeguard the rights, property, or safety of Kustodian.life, our users, or the public.

b. We might store data in places not directly managed by Kustodian.life such as servers or databases hosted by third-party providers or on cloud services.

7. Transfer of Personal Data:

We do not transfer your Personal Data to third parties unless necessary to fulfil our obligations to you and as permitted by applicable laws. When such transfers are required, we ensure that appropriate arrangements are in place to guarantee the secure processing of your data in compliance with relevant data protection laws. These transfers may involve storing your information on servers, databases, or with cloud service providers. Any transfer of Personal Data will be executed in accordance with the necessary security measures and in adherence to applicable data protection regulations to maintain the confidentiality and integrity of your information.

8. Security Measures for Your Personal Data:

To protect your Personal Data from unauthorized access, collection, disclosure, or any related risks, Kustodian.life has implemented reasonable security measures. We prioritize the security of your Personal Data and have adopted a range of technical, managerial, physical, electronic, and procedural security measures, aligning with applicable laws, regulations, and industry standards.
While we've taken diligent steps to safeguard your Personal Data, we cannot guarantee absolute prevention of unauthorized disclosures consistent with this Privacy Policy. Access to your Personal Data is limited to a restricted number of our personnel who have received training on handling Personal Data and are bound by confidentiality obligations.
Please note that any security breaches beyond our reasonable control are at your discretion, and we cannot accept responsibility for such occurrences. For inquiries about our security arrangements, kindly reach out to us using the provided contact details.

9. Retention of Your Personal Data:

We will retain your Personal Data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Once we no longer require your Personal Data for legitimate business, operational, legal, or statutory purposes, we'll either delete or anonymize it. If deletion is unfeasible due to data storage constraints, we'll securely store and isolate your Personal Data from further processing. This retention aligns with our internal data management policies and any legal or statutory obligations.

10. Links to Other Sites:

Our Services might feature links to third-party websites which have their own terms of use and privacy policies, over which we have no control. This Privacy Policy doesn't extend to the privacy practices of these external websites. We bear no responsibility for the content, security, or privacy policies of these sites. We encourage you to review their respective privacy policies to understand their data collection, processing, use, disclosure, and protection practices.

11. User Rights under Digital Personal Data Protection Act, 2023 (DPDPA)

a. If you are within the territory of India or if your data is digitally collected within India, the following are the rights available to you under the Digital Personal Data Protection Act, 2023:

Right to access information about personal data- You have the right to request a summary of your personal data processed by Kustodian.life; identities of all other entities with whom your personal data is shared along with the description of personal data shared and any other information regarding your personal data and its processing.
Right to correction and erasure- You shall have the right to request correction, completion, updating and erasure of your personal data
Right to restrict processing of personal data- You have the right to restrict the processing of your personal data in certain circumstances. For example, you can restrict the processing by unsubscribing from our list.
Right to data portability- This right enables you to obtain a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data fiduciary.
Right of grievance redressal- This right enables you to have readily available means of grievance redressal provided in Clause 12 below.
Right to Nominate- You have the right to nominate an individual who shall exercise your rights in the event of death or incapacity.

b. Exercising your rights: If you wish to exercise any of the rights set out above, please contact us through the contact details provided hereunder. We respond to and fulfil our obligations pursuant to your direct requests and strive to process them within thirty (30) days from receipt of your request. We reserve the right to request authentication and appropriate identification. Please note that we will be able to comply with your request to the extent that it does not violate any applicable law or infringe any third person’s rights.

12. User Obligations

Accurate Information: Users are obliged to provide and maintain accurate, complete, and current information when using Kustodian.life's Services. This includes but is not limited to personal details, contact information, and any other data required for the proper functioning of the Services. Users should promptly update their information to reflect any changes, ensuring the accuracy and relevance of the data associated with their account. Providing precise information is crucial for the effective delivery of our services and maintaining the integrity of user accounts.
Lawful Use: Users must utilize Kustodian.life's Services in compliance with all applicable laws and regulations. This includes refraining from engaging in any unlawful, fraudulent, or malicious activities while accessing or using our platform. Users are expected to conduct themselves ethically and lawfully within the framework provided by Kustodian.life's Terms of Use and Privacy Policy.
Security Measures: It's imperative for users to protect their login credentials and account information. Users are responsible for maintaining the confidentiality of their login details and should not disclose them to unauthorized individuals. Implementing robust security measures helps safeguard user accounts and prevents unauthorized access, ensuring the integrity and privacy of their information.
Third-party Links: While navigating Kustodian.life's Services, users may encounter links to third-party websites. Kustodian.life does not control or endorse the privacy practices of these external sites. Users are encouraged to exercise caution when accessing these links and review the respective privacy policies of third-party websites. Kustodian.life disclaims any responsibility for the privacy practices or content available on external sites, emphasizing user discretion when interacting with such links.

13. Updates to Privacy Policy:

We retain the right to periodically modify, revise, or amend this Privacy Policy to align with our current privacy practices. Any change in our Privacy Policy will be notified to you and be made public on our website.

14. Contact Us:

For inquiries about this Privacy Policy, our privacy practices, or for exercising your rights under this Privacy Policy, feel free to reach out to us at +91-73748-72748 or send us an email to: contact@kustodian.life

Klosurequest Technologies Private Limited

Bengaluru